Production Advantage, Inc. Terms and Conditions
Please read carefully!
Orders: $25.00 minimum. Web purchases must be placed on
a credit card. We accept purchase orders from established accounts and tax-supported
entities. Major credit cards or pre-payment accepted. Credit application furnished
on request. Orders from new customers will be taken on a prepaid or credit card
basis. There is a $25.00 charge on returned checks. We are available by phone from
8:30 AM to 6:00 PM Eastern time, Monday through Friday except company
holidays (see Production Advantage holiday closing
days); fax or e-mail anytime. Web orders and e-mail orders will be processed
next business day. Please include date needed on site. Order confirmations will
automatically be sent via e-mail once we finish processing your order. Please review
your order upon receipt and contact us as soon as possible if you have any questions
or if any changes need to be made. International orders, with the exception of shipments
to Canada and various other destinations, may be subject to a US$1,000.00 minimum
order and handling surcharge. International orders will not be accepted on our web
Shipping & Handling: Most orders are shipped via FedEx
Ground. Expedited services are available upon request. Sorry, no CODs. All products
shipped F.O.B. shipping point. Production Advantage will arrange payment for shipping
and insurance with the carrier, but such costs are the responsibility of the Customer.
Risk of loss is upon the Customer once we, or our agent, deliver the product to
the carrier. Delivery times are estimates only and Production Advantage shall not
be liable for delays. To help defray the cost of packing materials we will add a
$3.00 handling fee to orders under $50 and a $5.00 handling fee to orders over $50.00.
Time in Transit: Shipping time does not include the day
your order departs its point of origin. For example, a 2DAY shipment method departing
on Monday will arrive on Wednesday. A 3DAY shipment method departing on Monday will
arrive on Thursday. Holidays and weekends are not counted as transit days but do
count as delivery days only if the appropriate shipment method is requested. Higher
shipping rates apply for Saturday deliveries. If you need assistance in estimating
the Time in Transit for your order, please contact us. We'll be happy to assist
Claims: Count and inspect all packages carefully before
signing delivery receipts. If damage to or a shortage in the contents of a package
is suspected, contact Production Advantage immediately. No claims will be allowed
after 3 working days from receipt of shipment. Needed inspection by carrier for
loss or damage is to be reported to the carrier by the consignee.
Returns Policy: No returns or refunds on custom or special-order
items. All returns must be authorized in advance by Production Advantage, Inc. Requests
for return must be made within 30 days of purchase. Items returned without a valid
RMA number clearly displayed on the exterior of the package cannot be accepted.
Returns for credit, if approved, are subject to a restocking fee. Items must be
returned by a traceable method and in resalable condition as determined by Production
Advantage, Inc. All freight charges on returned merchandise must be prepaid. Credit
will be issued upon receipt and inspection of merchandise. No return will be accepted
if more than 30 days has elapsed since issuance of the RMA.
Disclaimer: Any person using equipment or materials listed
herein, or sold by us, is personally responsible for obtaining expert instruction
and for learning the proper techniques for their use, assumes all risk, and accepts
complete responsibility for any and all damages and injuries of any kind. This web
site does not provide instruction and is not a substitute for personal instruction
by qualified persons well-versed in all appropriate safety techniques and methods.
All information contained on this web site pertaining to equipment and materials
or their use is provided solely to assist the user in making purchasing decisions.
All products herein should be used in accordance with all local, state, and federal
OSHA laws and codes. MSDS furnished upon request.
Guarantee: Your warranty is with the manufacturer. No
other warranty is express or implied. Naturally, we want you to be happy with your
purchases. If you are not satisfied, please call. We'll do all we can, within
reason, to rectify any problem.
Thank you for choosing Production Advantage!