Cart #: 0 Items: 0 Total: $0.00
Products
FAQs Design / Build / Install Color Cross Reference Lamp to Fixture Reference

Production Advantage, Inc. Terms and Conditions

Please read carefully!

Orders: $25.00 minimum. Web purchases must be placed on a credit card. We accept purchase orders from established accounts and tax-supported entities. Major credit cards or pre-payment accepted. Credit application furnished on request. Orders from new customers will be taken on a prepaid or credit card basis. There is a $25.00 charge on returned checks. We are available by phone from 8:30 AM to 6:00 PM Eastern time, Monday through Friday except company holidays (see Production Advantage holiday closing days); fax or e-mail anytime. Web orders and e-mail orders will be processed next business day. Please include date needed on site. Order confirmations will automatically be sent via e-mail once we finish processing your order. Please review your order upon receipt and contact us as soon as possible if you have any questions or if any changes need to be made. International orders, with the exception of shipments to Canada and various other destinations, may be subject to a US$1,000.00 minimum order and handling surcharge. International orders will not be accepted on our web site.

Shipping & Handling: Most orders are shipped via FedEx Ground. Expedited services are available upon request. Sorry, no CODs. All products shipped F.O.B. shipping point. Production Advantage will arrange payment for shipping and insurance with the carrier, but such costs are the responsibility of the Customer. Risk of loss is upon the Customer once we, or our agent, deliver the product to the carrier. Delivery times are estimates only and Production Advantage shall not be liable for delays. To help defray the cost of packing materials we will add a $3.00 handling fee to orders under $50 and a $5.00 handling fee to orders over $50.00.

Time in Transit: Shipping time does not include the day your order departs its point of origin. For example, a 2DAY shipment method departing on Monday will arrive on Wednesday. A 3DAY shipment method departing on Monday will arrive on Thursday. Holidays and weekends are not counted as transit days but do count as delivery days only if the appropriate shipment method is requested. Higher shipping rates apply for Saturday deliveries. If you need assistance in estimating the Time in Transit for your order, please contact us. We'll be happy to assist you.

Claims: Count and inspect all packages carefully before signing delivery receipts. If damage to or a shortage in the contents of a package is suspected, contact Production Advantage immediately. No claims will be allowed after 3 working days from receipt of shipment. Needed inspection by carrier for loss or damage is to be reported to the carrier by the consignee.

Returns Policy: No returns or refunds on custom or special-order items. All returns must be authorized in advance by Production Advantage, Inc. Requests for return must be made within 30 days of purchase. Items returned without a valid RMA number clearly displayed on the exterior of the package cannot be accepted. Returns for credit, if approved, are subject to a restocking fee. Items must be returned by a traceable method and in resalable condition as determined by Production Advantage, Inc. All freight charges on returned merchandise must be prepaid. Credit will be issued upon receipt and inspection of merchandise. No return will be accepted if more than 30 days has elapsed since issuance of the RMA.

Disclaimer: Any person using equipment or materials listed herein, or sold by us, is personally responsible for obtaining expert instruction and for learning the proper techniques for their use, assumes all risk, and accepts complete responsibility for any and all damages and injuries of any kind. This web site does not provide instruction and is not a substitute for personal instruction by qualified persons well-versed in all appropriate safety techniques and methods. All information contained on this web site pertaining to equipment and materials or their use is provided solely to assist the user in making purchasing decisions. All products herein should be used in accordance with all local, state, and federal OSHA laws and codes. MSDS furnished upon request.

Guarantee: Your warranty is with the manufacturer. No other warranty is express or implied. Naturally, we want you to be happy with your purchases. If you are not satisfied, please call. We'll do all we can, within reason, to rectify any problem.

Thank you for choosing Production Advantage!

Store Home  |   My Account  |   Contact Us  |   Catalogs  |   Lists  |   Site Map  |   Quick Order  |   Featured Items

Quality Theatrical Supplies and Equipment—Production Advantage, Inc.